Navigating the New Website
Young Living’s new shopping platform has arrived!! Starting July 7, 2021 Young Living will begin the process to bring current members onto the new shopping platform. This process to bring the millions of essential oil enthusiasts over to the new site can take up to 72 hours.
First, there are some important changes to note. Below the changes, you will find several one-minute (or less) videos that show you how to navigate the new shopping platform.
Mid-July, the new shopping platform will be available to everyone, including new customers.
Important Changes to Note
Updated verbiage
New terms and phrases will be in place on the new site, so make sure to check out these minor changes to ensure you don’t get confused by the new verbiage.
Member --> Customer
Business Builder --> Brand Partner
Premium Starter Kit (PSK) --> Starter Bundle
Upline --> Support Team
Downline --> Team
Crossline --> Cross Team
Quick Order --> Shop
Autoship Order --> Subscription
Autoship Program --> Subscribe to Save
Essential Rewards --> Loyalty Rewards
ER Points --> Reward Points
Personal Volume (PV) --> Point Volume (PV)
Member Services --> Customer Service
Wholesale discount
All current active members on the new platform will be grandfathered into the 24 percent discount.
Everyone who is transferred over to the platform now will get the 24% discount for 12 months. After that, they will need to either have a subscription or place an order of 100PV.
At any time during the next 12 months, if they make a 100PV purchase, it will reset that discount clock and give them another 12 months from the date of that 100PV purchase.
If no orders of 100PV are placed, they need to have a recurring subscribe to save order (frequency can be every 1, 2, or 3 months) to keep their wholesale discount.
Any customers not ordering on subscription or who have not placed a 100PV order within the next 12 months will revert back to retail pricing until they either place a 100PV order or create a subscription.
Subscription orders
All subscription orders that are set for July 7 and onward will still process on their scheduled date and will happen on the new shopping platform.
IMPORTANT CHANGE: Once you’re on the new platform, your Essential Rewards/Loyalty Rewards order will now process at midnight Mountain Time of the date your order is set for. So, if you have your order scheduled for July 11th, it’ll process at 12:00 AM on July 11th. So, please make sure you make any changes to your order on July 10th (the day/night before).
ESSENTIAL REWARDS IS NOW “LOYALTY REWARDS”
Essential Rewards/ER is changing its name to “Loyalty Rewards”. Nothing has changed to the program aside from the new name. You will still need to place a subscription order with a minimum of 50 PV on each order EVERY single month to earn a percentage back in store credit.
10% back for months 1-3
20% back for months 4-24
25% back for months 25+
Subscribe to Save
"Subscribe to Save” is a new feature for everyone! You’ll be able to set up your favorite products on a regular schedule—you’ll be able to set things up to arrive at your home every month, every two months, or every three months. There is NO minimum PV required for a subscription. You do not have to have a subscription order process every single month. Once you’re set up for Subscribe to Save, you can always skip a product if you don’t need it on the schedule you have set up or you can remove that item entirely. Subscribe to Save is OPTIONAL. If you subscribe to even just ONE thing, you’ll receive the wholesale (24% off) discount. Those who have a subscription that processes with at least 50PV are automatically qualified to receive Loyalty Reward points.
New to Young Living
Now, when you're helping someone join Young Living, it’s easier than ever! They’ll have 3 options when they get started:
Purchase any products you want, and pay full price.
Purchase 100 PV (Product Value) of ANY combination of products you want. You’ll be a wholesale Customer and receive the 24% discount for one full year.
Subscribe to ONE thing and receive the 24% discount as long as the subscription is active.
One Minute Tutorial Videos
Account Details
This video shows you your referral information as well as how to change your personal account information including:
👉 Address
👉 Phone Number
👉 Email
👉 Password
👉 PIN
👉 Language (English, Spanish)
Updating Your Account
This video shows you where to find the following:
👉 Subscriptions
👉 Order History
👉 Loyalty Rewards
👉 Account Credits
👉 Account Details
👉 Address Book
👉 Payment Methods
👉 Share YL Information
👉 Virtual Office (for Brand Partners)
Homepage Headers
This video highlights that the website header will be specific to they type of account you have.
👉 Users without a subscription
👉 Users with a subscription that is less than 100PV
👉 Users who both qualify for wholesale pricing and free shipping
Product Description Page Overview
This video shows you all the new information you will find on the product description page for each item:
👉 How to Add to Cart or Subscription
👉 What the Subscription Benefits Are
👉 Learn About the Product
👉 Suggested Uses for the Product
👉 Features & Benefits
👉 Certifications
👉 Key Constituents
👉 Ingredients
👉 Link to Product Information Page
👉 Science & Research
👉 Botanical Information
New Shopping Cart
This video shows you where to:
👉 Find the Shopping Cart
👉 Preview the Shopping Cart
👉 Edit the Shopping Cart
👉 Apply Promo Codes
👉 Checkout
One-Time Checkout
This video shows you how to:
👉 Search for Products
👉 Shop by Category
👉 Add Products to the Shopping Cart
👉 Verify Your Order Information (address, shipping method, payment method)
👉 Checkout
Track Your Order
This video shows you where to find the following:
👉 Your Order History
👉 Tracking Information for Shipped Orders
Shop By Category
This video shows you how to:
👉 Find Products By Category
👉 Use Quick View
👉 Add Products to Your Favorites
Enrolling in Subscribe to Save
This video shows you how to:
👉 Search for Products
👉 Add Products to a Subscription
👉 Edit Subscription Frequency
👉 View Cart
👉 Checkout
Note: You only need to go through this process when setting up your subscription for the very first time. If you are transferred over to the new shopping platform and were already an essential rewards member, you will not need to do this as you will already be enrolled in Subscribe to Save.
Navigating the Subscription Page
This video shows you how to:
👉 Find Your Subscription Page
👉 View Your Upcoming Deliveries
👉 Find Your Delivery Method and Check for Free Shipping
👉 Check Loyalty Points on the Order
👉 Edit Subscription Frequency
Editing Subscribe to Save
This video shows you how to:
👉 Search for items you want
👉 Add items to your subscription
👉 Manage your subscription
👉 Edit frequency of items
👉 Confirm what items will arrive in which months
Changing Your Subscription Processing Date
This video shows you how to:
👉 Find Your Subscription Page
👉 Change Your Processing Date
👉 Process Your Order Now
Skipping a Month on Subscription items
This video shows you how to:
👉 Find Your Subscription Page
👉 Skip a Specific Item on Your Order
** IMPORTANT: If you skip all items in a given month or your order drops below 50 PV, you will reset your Loyalty Rewards. To earn Loyalty Rewards and keep you higher earning percentage, you must place a subscription order of at least 50 PV every single month.
Cancelling Subscription Items
This video shows you:
👉 Specific items in your subscriptions
👉 All of the items in your subscriptions
👉 How to confirm all future months have been cancelled
***IMPORTANT: Cancelling your subscription may affect wholesale pricing depending upon how your account is set up. Also, cancelled subscriptions will also cancel your Loyalty Rewards.
Loyalty Rewards Overview
This video shows you how to:
👉 Find Your Loyalty Rewards Page
👉 Review Your Available Points
👉 Review Any Expiring Points
👉 Review Your Earning Percentage
👉 Review the Number of Consecutive Months on Loyalty Rewards
👉 Qualifying for Loyalty Rewards
👉 Points History (Earned & Spent Points)
Purchase Items Using Loyalty Reward Points
This video shows you how to:
👉 Search for Products and Add to Cart
👉 View Your Shopping Cart
👉 Apply Loyalty Reward Points to Your Order
👉 Checkout